Ecommerce support is almost never just one quick question. Customers ask about order tracking, refunds, discount codes, product details, and return windows, sometimes all in the same chat. A modern solution works like a trained support assistant that helps people handle common tasks, gives correct answers, and sends tougher issues to a human agent when needed. https://www.zupyak.com/p/4901760/t/conversational-ai-platform-for-customer-support-the-new-standard-for-online-stores